Spotrak Concierge
VIP concierge services, run with the discretion your clients expect. Live request handling, vetted suppliers, transparent billing.
M. Karim · Suite 502
Reçue 4 minClient Black · 12 séjours
Préférence: chauffeur dédié
Demande
Chauffeur ce soir 19h
Restaurant Le Doge
Option 1
Le Doge
Option 2
La Sqala
Option 3
Rick's Café
Fast
Setup
Build
Status
Yes
Multi-team
What moves the needle
AI proposes 3 tailored options in under 2 minutes
- 01
Live requests
WhatsApp, SMS, email. All inbound channels in one place, clear priority, nothing forgotten.
- 02
Supplier book
Restaurants, hotels, drivers, tour operators. Internal notes, negotiated rates, direct contacts.
- 03
Per-member tracking
Preferences, birthdays, allergies, history. The agent knows everything before replying.
- 04
Quotes and billing
Priced request, member approval, invoice issued. Margin tunable per service and supplier.
- 05
Confidentiality
Per-member access, audit log, internal roles. No leaks, nothing shared outside the team.
- 06
Activity reporting
Requests handled, average ticket, most-used suppliers. To run service quality.
The roles
Who it's built for
Three roles, three distinct benefits
The concierge founder
Tracks live requests, response times, satisfaction per VIP member.
The concierge agent
Receives requests on WhatsApp, calls suppliers, confirms to the client in under an hour.
The VIP member
Asks for a table, a driver, a private jet in one message. Gets confirmation in real time.
Why Spotrak
Your business, smarter.
Your data stays yours
Export anytime, controlled hosting, no AI training on your customers.
Up to 5x cheaper
One platform replaces your patchwork of 5 to 8 subscriptions.
Support from the product team
You talk to someone who can ship a fix the same day.
Hands-on onboarding
Workflows already wired. You start on a foundation that works.
Frequently asked questions
How do I centralize requests as varied as driver, spa, restaurant and events?
Spotrak Concierge brings together all bookings, from driver to restaurant by way of spa and events, in a single platform. Your teams handle each request in one place, without juggling several tools.
Is the platform suited to a demanding VIP clientele?
Yes, Spotrak Concierge is designed for centralized VIP bookings, with each request tracked end to end. You keep the client's history and preferences to respond with the level of service expected.
Can I coordinate several providers for a single client request?
The platform gathers the different concierge services in one place, which makes coordination easier when a request involves several providers. Each booking stays tied to the client and their context.
How much does it cost to set up a custom concierge platform?
The scope depends on the services you offer and your volume of requests, which is why pricing is set by quote. We adapt the platform to your organization rather than the other way around.