AI Agents & Automation
A conversational agent that answers your customers at 3 a.m. as well as at noon. It knows your catalog, your hours, your processes. It hands off when needed.
Spotrak Bot
Vous êtes ouverts demain ?
Oui, ouvert de 9h à 19h.
Disponible vers 14h ?
Créneau 14:30 disponible. Je vous le réserve ?
80%
Auto inquiries
<30s
Response
Live
Status
What moves the needle
Natively understands Darija, Arabic, and French
- 01
Language understanding
Picks up intent, tone, French mixed with darija. No rigid keyword routing.
- 02
Connected to your tools
Reads your catalog, orders, availability. Never makes up a piece of information.
- 03
Available on every channel
WhatsApp, site widget, Instagram, Messenger. One brain, everywhere people reach you.
- 04
Hand-off to a human
Spots frustration, complexity, urgency. Transfers with the full context attached.
- 05
Real-time dashboard
Live conversations, top topics, satisfaction. You see what works and what gets stuck.
- 06
Business guardrails
No hallucinations on prices, lead times or policies. Answers grounded in your data.
The roles
Who it's built for
Three roles, three distinct benefits
The operations director
Tracks resolution rate, cost per conversation, average response time.
The support agent
Picks up escalated chats with full history, focuses on the genuinely complex cases.
The customer with a question
Gets an answer in 10 seconds, on WhatsApp or the website, at any hour.
Why Spotrak
Your business, smarter.
Your data stays yours
Export anytime, controlled hosting, no AI training on your customers.
Up to 5x cheaper
One platform replaces your patchwork of 5 to 8 subscriptions.
Support from the product team
You talk to someone who can ship a fix the same day.
Hands-on onboarding
Workflows already wired. You start on a foundation that works.
Frequently asked questions
On which channels can the AI agent respond to my clients?
The agent responds on WhatsApp, on your website and on your social networks, all from a single conversation foundation. You keep a consistent answer whatever channel the client uses to reach you.
Can the agent take over repetitive tasks beyond simply replying?
Yes, beyond the conversation, workflows take over the repetitive tasks that follow an exchange. The agent does not just reply, it triggers the follow-up actions you assign to it.
What happens when the agent does not know how to answer a client?
The cases the agent does not cover stay visible to your team, which can pick up the conversation. The goal is to automate the repetitive work without breaking the human link on sensitive requests.
How much does it cost to set up an AI agent and its automations?
Pricing is set by quote, depending on the channels to cover and the workflows to automate. We define the scope with you before pricing it.